Effective Date: September 11, 2024
Last Updated: September 11, 2024

At HVAC Advisors, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, including our website and over-the-phone consultations.

1. Information We Collect

When you contact HVAC Advisors, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Details about your HVAC system, such as the type of system, issues you’re experiencing, and any relevant photos or descriptions you provide.
• Payment Information: If you engage our services, we collect payment details to process transactions securely.
• Technical Data: Information about your interactions with our website, including IP addresses, browser type, and usage data.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To deliver our HVAC consultation services, troubleshoot issues, and communicate with you regarding your service request.
• Payment Processing: To process and manage payments for services rendered.
• Improving Our Services: To enhance the user experience and improve our service offerings.
• Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us deliver our services, such as payment processors and customer support platforms.
• Legal Authorities: If required by law or to protect the safety, rights, or property of HVAC Advisors, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request corrections to inaccurate or incomplete personal information.
• Delete Your Data: Request deletion of your personal information, subject to legal obligations.
• Opt-Out of Communications: Unsubscribe from marketing emails or other non-essential communications.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

HVAC Advisors
Email: [email protected]

By using our services, you agree to this Privacy Policy and the collection and use of your personal information as outlined above.